Feature Parity in SaaS: What It Is, Why It Matters, and How to Avoid the Feature Trap
Feature parity seems smart, until it bloats your product. Here's how you do it right.
Net Promoter Score
Install NPS survey in-app for higher response rates to measure customer satisfaction for your product and latest releases.
Gauge enthusiasm
Identify promoters
Set realistic goals
Create ambassadors
Analytics
Add Beamer anywhere on your site with our embeddable widget. Put your newsfeed or roadmap in the perfect place to make sure all your announcements are seen.
 Real-time metrics
 Filter by event
 Make informed decisions
 Export to CSV
Segmentation
View NPS results for specific user groups like role, location, plan, account, industry or anything else to get powerful insights.
Interest guaranteed
Send notifications
Target your public
Segment audiences
Survey Formats
Make the widget your own and address your users in the best possible way. Choose between four different NPS widgets like 0 to 10, 1 to 5, and two kinds of reaction ratings!
Customize your survey
Follow-up questions
Score & emoji mode
Ask for user emails
Survey Methods
In-app survey
Reach out to your users in-app, via email and link for maximum response rate. More responses = better feedback.
Linked survey
Email questionnaire
Trends and Insights
[betatag=”coming soon”] Discover common user responses and tag them so you can track important trends. Automated common keyword recognition and manual tagging.
 Identify trends
 Make better decisions
 Look for patterns
Installation
You don’t need to know how to code to use Beamer. Get access to tons of amazing features with a simple click.
 No code required
Wordpress plugin
 Easy-to-use embed code
 Documentation & tutorials
Auto-response messages
Send automated in-app responses to users based on what score they gave you to increase engagement even more.
Integrate with your workflow
Send NPS scores to platforms like Zendesk, Zapier, Integromat, Intercom, Pabbly and many more to trigger automated workflows and drive retention.
Customize look and feel
Change the design to perfectly match your website or app. Show users the NPS survey in their own language and increase response rate.
520%
Return on investment (ROI)
3x
Improvement in user engagement
180%
Increase in new feature adoption
“Beamer has revolutionized our approach to client communication, offering a seamless platform for announcing new features directly within our application. By allowing us to engage with users where they are most active, it ensures timely and effective communication. Furthermore, the integration of the Net Promoter Score (NPS) polling provides invaluable insights into user satisfaction, serving as a pivotal tool for enhancing our product offerings. We have increased user engagement 15% year over year from the comprehensive solutions provided by Beamer. ”
Josh Pendergrass
VP of Engeneering at Broadlume
Feature parity seems smart, until it bloats your product. Here's how you do it right.
If your feedback process is slow, manual, and messy, it’s time to automate—and turn customer insight into action at scale.
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