To modify the NPS (Net Promoter Score) header, follow these steps based on your preferred navigation option:
1. Navigate to the NPS Dashboard.
2. Select NPS Settings from the side menu.
3. Scroll down to the Content & Wordings section.
You can also tailor the automatic responses based on the score received in the NPS survey. Here’s how you can customize messages for each score category and score.
Example: Detractor (Scored 1 – 2):
Default Message: “Thank you! What is the most important reason for your score?”
Modify this message to address concerns or gather more detailed feedback.
These options allow you to tailor the NPS survey experience to better align with your brand and gather valuable insights from your users.
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At Beamer, we care about our customers’ data and this is how we protect it.
Data Ownership
Your account and data belongs to you and will not be sold in any case. We can delete your account and data upon your request. Learn more
Encryption
Beamer data is encrypted in transit (advanced TLS protocols and 2,048-bit keys or better) and at rest (using AES 256 encryption with integrity).
Access
Customer data is always backed up and uptime is over 99.9%.
GDPR
Beamer is GDPR Compliant and has the Data Processing Agreements in place. Learn more
Penetration testing
Third party network, application and physical security tests are conducted regularly. Learn more